I wanted to expose my experience with KoDDos.com to warn others.
I ordered shared hosting with them on 5 June 2013 with a migration from another host.
The next day (6 June 2013) I noticed that my shared server still wasn’t setup (showed as “pending”), so I opened a ticket. I received a reply form “Martin” that they needed to migrate the server otherwise the would just be setting up an “empty” server. This naturally gave me the impression that my server would not be setup until the migration was done.
I ended up not needing to migrate, and since my Server was “pending”, I left it at that.
Fast forward 8 months later, and I discover that they’ve been charging me every month since I ordered.
I explain to them the situation and ask for a refund, but instead of being reasonable, they send me evidence that they had sent me the cPanel Host Setup e-mail with all the details on the day I ordered:
|Mail we sent the day you ordered:
from s7.koddos.com ([22.214.171.124]) by mx.google.com with ESMTPS id mv3si8247790wib.66.2013.06.06.15.29.47 for <multiple recipients> (version=TLSv1 cipher=RC4-SHA bits=128/128); Thu, 06 Jun 2013 15:29:47 -0700 (PDT)
…yet I never received it. If they sent me the cPanel Host Setup e-mail on the day I ordered, then why did my Server still show as “pending” the next day with the explanation that they would set it up after I sent them the migration info?
At any rate, I don’t dispute that they sent it, but I never received it. If they sent it, and I didn’t receive it, then I can only fathom that it went to the Spam folder.
Regardless, they flat-out refused to refund me for their empty shared hosting despite knowing full well that I never once so much as logged in to the shared server since I never received the cPanel Host Setup e-mail and ended up not needing the migration. They know for a fact that I never used their service because they can see it in their logs.
To add insult to injury, in the midst of discussing this matter with them, THEY CHARGE ME AGAIN FOR FEBRUARY and still won’t refund me.
Long story short, I had to create 2 PayPal disputes to put an end to this, while losing out on over $70 for a service I thought was never provisioned and that I never used.
Let’s give them the benefit of the doubt and say they actually setup the shared server and sent me the cPanel Host Setup e-mail like they claim. Let’s go even further and say there was a miscommunicaiton about the server not being setup until they received the migration info. This isn’t like they provisioned an individual dedicated server for me that was left running and that no other customer could use in the meantime while costing them money every month. This was a shared hosting account, so the fact that they had set it up added no costs to them since it wasn’t being used and the other shared host customers on that same server weren’t impacted.
The worst part is that this wasn’t even for a site of mine, but for one of my Clients. Of course, I didn’t charge them, so I had to swallow the loss.
The fact that it’s a Shared Hosting account which they know was never used, and they refuse to refund less than $80 for the months it laid empty, while charging me *again* during the dispute, not only shows bad faith, but it shows a company so desperate for money, so unreasonable, so customer unfriendly, that I just had to warn others about it. A company that is so desperate for money that it needs to scrape money from wherever it can is cleary not a successful company built on a foundation of quality service.
Something similar actually happened to me once with HostGator.com several years ago. I had ordered one of their shared hosting plans, but after I clicked to pay, the confirmation screen never loaded, so I assumed the order never went through. About a year later, I realize they had been charging me every month, and I knew I wasn’t hosted with them, so I immediately called them up and they told me about the order, and I explained to them what had happened, that I had never used their service as I thought the order never went through, and after putting me on hold for not even 5 minutes, promptly refunded me over $100. That’s what a reasonable company does. They knew I wasn’t trying to score a freebie and that I had genuinely never used their shared hosting because I thought it had never been setup.
Moral of the story: stick with reputable hosting companies. When misunderstandings happen (and they will), a reputable company will be reasonable, whereas other companies will be desperate to keep your money regardless of the circumstances.
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