CanSpace —– Review —- Can Space

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Cliffs notes: CanSpace.ca offers exceptional services at a fair value

Welcome to my review of CanSpace.ca

Positive

All good things

  • Pre – sales – Friendly

It’s important for the sales department to speak clearly, calmly, without rushing, and in a friendly manner. I held CanSpace.ca pre-sales department in a 2 1/2 hour chat and they did not try to rush me or dismiss me and kept their messages clear, calm, professional, and friendly.

  • Pre- sale – Informative

It is important that the sales department know the answers to things without having to search for their own answers.

  • Pre- Sales – Accurate

It is very important that the information obtained from the sales department is accurate and that no misinformation is given in error or an attempt to mislead someone in order to make a sale.

  • Overall Fast

The site has remain fast loading the majority of the time with an average response time of 1000 ms (link). The majority of our traffic comes from Middle East, Canada, The UK, USA, and Japan. No visitors have complained about the site loading.

  • Good uptime

The site has maintained an average of 99.5% uptime (link)

  • Fair economical value

For the level of services provided + support + uptime + speed, I have found the price we are currently paying to be of a fair economical value ($30 per month)

  • No hidden fees

It is important that no “extra fees” suddenly be attached after joining or be applied. At this time, we have encounter zero hidden fees.

  • No up selling attempts

It is important that support does not use or recommend upgrading servers or adding new services as tool to resolve issues.
I have found CanSpace.ca to be flexible as most host set up their box & their plans “as is”. Reasonable flexibility is very important and very appreciated.

  • Friendly support

Support has remained friendly and professional

  • Real answers

Support has not “deferred” to script responses and have replied with answers which actually do revolve around the ticket in question.

  • Productive support

Support overall seems willing to look into matters and actually resolve things with solutions.

  • Quick Support response

It is important that support is quick to respond during normal business hours during a full work week. With the exceptions of holidays and weekends.

  • Adult friendly

CanSpace.ca allows for legal adult content (nudity)

  • Reasonable Terms of Services / Acceptable user policy

The terms of services and acceptable user policy have been agreeable and have not suddenly been changed (stable documentation).

  • Acceptable DMCA response

It is important that the hosting provider does not “freak out” at the sight of a DMCA notice.

* Many of my sites do receive these notices. Not because we do anything illegal, but because this has become “the weapon of choice” from competitors and religious groups who simply wish for us to “go away”. And it is important for us to be able to dispute such notices without removing our content (which is our legal right). However many host seem to think and act as though a DMCA Notice was the be all, above all, pre-ordained from GOD, and wrongfully act accordingly as such. This maybe why it is “the weapon of choice” from competition and haters / trolls.

  • User friendly control panel

While I can easily use a site without a control panel, I do have a business partner who is dependent on them. It is also important that if the control panel has been customized that it remains easy to use, learn, is intuitive, and still fast loading.

  • Support at no extra cost

Believe it or not, I have had host try to charge me a premium or suggest extra fees to answer questions or resolve issues dealing with their own set up. So it is important that reasonable support is included.
Thus far our host has overall proved to be stable.
Thus far our host has overall proved to be secure.

Neutral

Technically noted

Neutral means just that. These are things that I feel maybe worth mentioning, but at this time are not necessarily positive or negative. They could simply be things I feel are worth expressing an opinion on or things I feel I should keep an eye on (usually both).
One of my pre-sale questions was if CanSpace was a Canadian company using all Canadian services owned by Canadian companies with headquarters in Canada. Perhaps it was a misunderstanding, but OHV is a UK company with a Canadian subsidiary

  • Questionable data centre

CanSpace uses OVH Systems for their data centre. Having been both a direct customer, leaser, and multiple times a customer of providers using OVH; I have found their services, network, and dependability lacking.

Though thus far there has only been 1 outage and nothing extreme or long term, for me to fault CanSpace. I would feel a lot more confident if at any time in the future they elected to move to an all Canadian data centre in the future.

I do have my strong reserves based upon my experience with OVH. And it does give me pause. Yet so far nothing wrong… So far.

  • Offers referral program

CanSpace does offer a referral program to which you can enlist upon request. They do not advertise it. For the interest of full disclosure in this review, I have joined that referral program, though as noted have not displayed that link anywhere on WHT or this review (but can prove it if needed). At some people in the future, I will be testing that program and will include it in a future review.

Negative

Where things could use improvement

  • Weekend support

Websites are online 24 hours a day, 7 days a week, 365 days a year. But being reasonable I do however recognize a small margin of error given holidays and limited support on weekends. As well as limited support outside normal business hours.

I feel they could improve their weekend support. I have asked question late night Friday and received responses on a Monday (or just about). This is not to say they do not have support on weekends, they do. This is only to suggest that a small improvement maybe worth it.

The Overall Final Score

The collective sum of all things

A

I have found CanSpace.ca to be fairly prices, fast, stable, secure, supportive, friendly, flexible, and overall easy to work with as being their customer for a web hosting services provider. I would recommend them to other people who maybe seeking a web hosting service provider.

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