Keep in mind, this was my ninth support ticket since January of 2014. I’ve been a customer since 02/2012:

Quote:

Hi James,

This is indeed a glitch in Cloud DJ. I have passed the information and your debug log to the development team to look in to.

I have also checked over your schedule in the Wavepanel database and ensured all scheduled shows are set to start/end at the correct times.

Have you experienced any other instances of this issue since Saturday?

Regards,

Aaron Corkin
Wavestreaming – Operations Manager

Quote:

James Tylee || Client
None that we’ve caught, ironically, these glitches only occur during IMPORTANT times. Our frustrations are mounting as you can see.

Quote:

Hi James,

Hopefully this issue will not reoccur. Looking at your schedule in the Wavepanel control database there is nothing in there that would trigger a premature song skip action. If you do experience another occurrence please reply to this email.

Regards,

Aaron Corkin
Wavestreaming – Operations Manager

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