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Client Welcome Email

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Today, 06:50 PM

Junior Guru Wannabe


Join Date: Oct 2001

Location: Secaucus NJ

Posts: 45

Looking to revamp our welcome email that goes out to new sign ups.

Other than the obvious, log in information, server information etc. would you share what other information you include in your welcome email to your new sign ups?



Today, 06:57 PM

Smothered in Country Gravy


Join Date: Nov 2002

Location: Portland, Oregon

Posts: 1,830

Links to support methods / contact information is always good. Maybe the URL to your FAQ or KB, policy URLs, server status graphs, etc., are also good additions to “the usual”.

?? John Edel, Owner & Systems Administrator
? Jetfire Networks L.L.C.
? Optimized OpenVZ Virtual Servers | SolusVM | Virtualizor | cPanel | InterWorx | Overselling is Against Our Religion


Today, 06:57 PM

Junior Guru Wannabe


Join Date: Feb 2014

Posts: 37

The time and date, (joking)

i would say it varies from what your selling…

I would include dns info, so clients know what to change there domain name servers too.


Today, 06:59 PM

A link to an internal wiki is always great, and informative for clients with zero technical background

TOS link is always good to put the rules at the very beginning than having to inform them when theres a complaint.


Today, 10:03 PM

Aspiring Evangelist


Join Date: Feb 2003

Posts: 396

Use headers and sub headers as customers won’t want to search through multiple lines for what they need.

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