Desperately need help: Addon Domains and Emails

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Hi there, I have been trying to resolve an issue with Crazy Domains for almost 4 weeks now and it is driving me crazy – they seem to have no clue I am in DESPERATE need of help now and would appreciate any you can provide.

Our client has owned their domain for a long time and administers their own DNS. They use their own email exchange as well as a few other things and therefore needed to stay with their DNS. We are now hosting their web page as an ‘addon’ domain on our shared hosting account.
As soon as we added the addon domain to our hosting, we have been unable to receive emails from them. The bounce back says it is an ‘Unrouteable address’.

The contact form on their website which is set to send to one of their email addresses (the same as their domain). It appears the server is looking for that email address on the local server as opposed to trying to send remotely and accessing their DNS / MX records.
Is there a way to force our server to lookup the MX record for the emails it’s sending instead of just trying to find the account locally?
* If i create an email address on our server ending in their domain name, the contact form successfully sends to that email.

It seems that our shared server is trying to handle emails for our client in a few different ways, where as what I want it to do is just host the web page and leave their emails external for both sending and receiving.

I am becoming increasingly desperate for a solution now and any help you can give would be greatly appreciated! Thank you.

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