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Downtownhost – 36hr+ rebuild. Should I be worried?

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My downtownhost server went down yesterday sometime around noon EST, almost 36 hours ago.

I don’t have enough posts to link, but they have a page about it in “Support > Helpdesk”, post is called “Server 61 down”.

It sounds like they’ve been restoring a 500Gb backup of /home for over 15 hours (i.e. after OS, software, and db restores).

Is this normal? It seems slow. Should I trust what they’re saying or should I be worried about something worse like major data loss, inability to restore from their backups, etc.?

And – is this just the luck of the hosting draw, or is this a sinking ship I should jump from?

Appreciate any advice you guys have.

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