Finally gave up on Hostgator

Big on Hosting. Unlimited Space & Unlimited Bandwidth

I just couldn’t take it anymore. Hostgator has always provided great service to me. But after the “Server Upgrade” my sites load times have been all over the road. At first I contributed it to many migrations going on perhaps causing a large server load. I waited 2 month and nothing improved.

I threw up a 0.3kb html page to test the server response time and according to GTMETRIX.COM, my page load speeds ran from anywhere between. 2 to 58 seconds. I called Hostgator support and told them about the the slow loading and they told me perhaps I needed to optimize my pages and that they would be happy to help. Which is great but then when I told them that the page I was using was a pure 0.3k html page and had an a optimization rating on gtmetrix, they had no answers to that.

Then a tech told me that my php path was wrong and that would cause this problem and he “fixed it”. Well my page starting loading in 2s again. BUT, no more than 30 minutes later, it starting taking over 7 seconds to load the same file again. That file only had 2 server requests on it. They did everything they could to deny server issues.

I shopped around and searched here for an alternate host and settled on StableHost. That same 0.3kb page loads every time in under 1 second. All my sites are loading reliably in under 2 seconds.

When I called hostgator’s cancellation department, the representative was very nice and proceeded to tell me that hostgator no longer has any control over the server administration and that accounts are being migrated to BlueHosts’s data center. She was very apologetic and offered to refund the remaining unused 1 year of service. I paid $200.00 for 3 years and she only gave me. $28.00 back! I used 66% of my service and they only refunded a 14% refund!

So sad to see the dismantling of a perfectly good host for a few extra bucks.

*Note: I have been with StableHost for about 3 weeks and at the moment I am very pleased with the service. Hope they don’t sell out….

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