As Bruc said, 3 years is still a good amount of time to gain loyalty between host and customer.
Just like having a friend crash at your house. 2-3 weeks..cool, 7+ weeks, you’re now a roommate and need to chip in…unless your on vacation.
Who were you with prior to KnowHostn? I’m guessing their not an option at this point. I do find it strange to be kicked off without some form of resolution that could work for both sides.
We had Dotservant, Ubiquity hosting, and URLjet in the past. Dotservant was great until we got too big and they didn’t offer VPS plans. I tried Ubiquity for a year but ended up running into a lot of downtime. URLjet was fine but I switched to KnownHost when I realized they provided a better value.
KnownHost was my absolute favorite to date. I always recommended them to people I know. After 3 years I managed to get everything configured and tweaked just the way I like it. Unfortunately I’ll have to start that over again.
For now I can only access my site on knownhost servers with the secondary IP to get into cPanel or connect to FTP. I don’t even know if my site or DB is OK. I’ll have to wait to find out when I restore my backup on the new server.
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