Hawk Host Support Has Become Pathetic, Very Disappointed

Big on Hosting. Unlimited Space & Unlimited Bandwidth

I just have to get this off my chest, and am royally teed off right now. Just beware of my situation as this can easily happen to you, if you are current or future customer.

Been with Hawk for 10+ years and was pretty happy with them up until a few months ago. Rarely had to contact Support in those 10 years.
Recently, I had 1 account just get completely inundated with Spam over the last few months. I futzed with Spam Assassin, and had well over 150+ filters setup and I still could not stop it.
I asked Hawk for some help in trying to get it under control, and was simply told to lower my Spam Assassin number, so I dropped it to 3 and it did nothing.
Next, a spammer used my business Email name to deliver spam. I doubt the account was compromised as I have a pretty complex password scheme. However as soon as I started seeing the bounced Emails, I deleted the account, as anything is possible. This is the first time in 10 years that account got compromised.
Hawk throttled my Email accounts back to sending 1 email and hour, but nothing was ever communicated to me, nor did anyone contact me about the spam, I was supposedly sending.

I found out when I tried to respond to customers and got a returned message that I exceeded the number of Emails allowed per hour(1). Really guys????… you couldn’t contact me to discuss the situation. I have no doubt I lost revenue over this, and that is a different matter that will be dealt with.

When I asked what was going on all I got was we found your account *********** sending spam, with an example attached.

I responded with the below comment

I have been complaining for several weeks that I have been receiving an overwhelming amount of Spam, and have actually eliminated the Email box altogether to stop it since you didn’t seem to be able or want to help. This has gotten incredibly frustrating, it is not me, the mail box has been deleted now for a couple of weeks. I brought it back for one day, still got Spam and deleted it again. So I have to ask what tools do you have in place that help me stop it, or barring my completely eliminating my business email boxes what advice can you give me to help?
I have been with you guys for quite a few years and in the last few months the Spam has gotten completely out of control. Spamassasin was useless, or not setup correctly. I have it down to 3 and that still didn’t stop it, any lower and I may miss business email.
My xxxxxxxx email boxes were also compromised, so again what preventive measures are there or should I put in place to stop it? I have complicated passwords, so they are not easy to crack.
Please what can I do to stop it?

This went unanswered and the case is “Unassigned” so I took that as get lost, and find another host. Pretty pathetic way to treat a 10 year customer, IMO.
What is a HUGE disappointment was the lack of caring and communication with a long term customer, albeit I am small potatoes, so maybe they are no longer interested in dealing with the small business person.
Moved on to another hosting company

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