Hostgator getting worse by the day?

Big on Hosting. Unlimited Space & Unlimited Bandwidth

I have been a Hostgator user for nearly 10 years now and their service in the first 8 years was always fantastic. Quick to respond on chat, polite customer service and no major issues.

In the last 2 years, I have noticed that their service levels have gone done considerably. Many of the emails sent using our company accounts are being marked as spam and same for incoming emails from our customers, who have been emailing us for a long time, without any problems before. They are not even interested in looking at the issue and simply blame the ISP’s of senders, even though the same senders had no issues at all.

Their chat response time, which used to be 2-3 minutes waiting has gone up to 20+ minutes of waiting on most occasions.

They never do any automatic back-ups of my files, because of their “file limits”.

I tried to submit a support ticket on their website and the form was buggy so the ticket never got submitted (and I am not a new to all this). I am seriously considering migrating now and my only concern is that because my websites have been hosted their for so long, what sort of SEO impact would my sites have if I migrate servers?

Also very keen on some recommendations for alternatives, but only those offered from large companies that have been in business for a few years and have a very solid reputation online.

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