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Hostgator is too bad

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I’m a longterm customer of Hostgator for over 5 years. However, I’m quite dissappointed to Hostgator customer support recently. My host was hacked 3 days ago. I contacted the Live chat team. Although they told me they will create ticket for security team to fix the problem, my host hasn’t resolved yet and I still don’t receive any response from security team. I don’t know how to get response from Hostgator.

Besides, are there anybody know this team Anonymous.HB.1 (please google for their facebook) They hacked my sites without any reason. All of my sites are just personal sites.

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