HostGator Officially Become Scam

Big on Hosting. Unlimited Space & Unlimited Bandwidth
Hi Everyone .
This is my warning to everyone thinking to host his site with HostGator .
My story back to 04/Dec/2013..00:32 GMT
when I take 6 Month Business Plan .
they activate my account I upload my site , immediately notice that’s my site was slower then my previous Host . I decide to give it try another day to see if performance getting better Specially I was Pay 6$/month in my previous Host and Pay 11$/month with HostGator .
This something didn’t like at all so next day I start backup my files DB preparing my self to leave HostGator for good with big disappointing .
But the story didn’t end here While I’m transferring my site HostGator Suspend My account
And Ugly Suspended page appear to my site visitors (5k/Visitors) with Promotional to their host .

After That on 06/Dec/2013….19:22 GMT I receipt Email from them telling me my Account Suspend for Verification Requested .
Great That Email come on time and I said that it Slower Host, Suspend without notification ,what next stealing my wallet .
I didn’t respond to their email and open thicket to cancel My Host Plan and give my refund .
in 06/Dec/2013….20:29GMT

Quote:

Issue Description: Hi I just Take Your Host temporary to compare between my Previous Host and yours . And I want Cancel My Host Plan (Six Month Business Plan ) My Host Information :- Started 04/Dec/2013 Customer ID: ********* I use Your host for two Days Only And I Ask for refund . Thanks .

this is their respond

Quote:

Ticket: PGH-********
Thank you for contacting HostGator, at this time we’ve been experiencing higher wait times in the support queue than normal, we apologize for the delay in getting a response back to you, we value your business and we are eager to help answer/resolve any questions or issues that you may be experiencing.
I do apologize but this support ticket cannot be used to cancel an account. If you wish to cancel your account you may do so by filling out the small form located at http://hostgator.com/cancel
You will be prompted to enter your billing account login so that we may authenticate your account, however, if you do not remember your password, you can have it resent to you to by clicking on the link right above the box asking for your billing email address. If you do not remember your billing email address, please complete the form located here:
https://www.hostgator.com/cancel/unverified

I Do exactly what they say and open another ticket explain everything in the same day
And no one respond to my Ticket .
After two days I open another ticket in 08/Dec/2013….02:30 GMT

Quote:

We’ve received the request to cancel your account with us. We’re happy to assist you with this request, however we’ll be very sorry to see you go. Cancellation requests normally take 24 – 72 hours to process.

Again I tried to log in to billing panel and message appear to me that I should contact to sales department or what ever .

10/Dec/2013 09:56 GMT .
I create new ticket to Billing department :-

Quote:

Issue Description: Hi Billing department I Already Decided To cancel my account with you before receipt “Verification Requested” Anyway you can consider it as mistake and count my account has not been created . It Should take 48 Hours before your return my payment automatically according to your Policy . We are in day 4 and nothing happened . so when you return my payment . this is payment history :- Payment Method :- PayPal 4 Dec 2013 01:31:40 GMT+01:00 Transaction ID: ********** ………………………………………… Please response my thicket because it forth thicket I Create or something and no response to it !

Today 13/Dec/2013 15:28 GMT
Like I was taking to zombies no respond to all my tickets and the money was gone ..
if you give them money never dream they give it back to you .

I’m not Angry from this As much seeing everyone promotion to HostGator and similar companies without know how much they Pay No Attention To their customers . and stole their money in day light .


Last edited by inklight; Today at 12:14 PM.

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