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hostgator support ???

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What happened to hostgator, I was a customer for three years, they migrated to Utah and things went south, I have tried signing up for a new account twice, the first time last month had to have a refund issued and now the past two days , I paid yesterday morning for a simple VPS set up and still nothing , there is no excuse for that really?? The tech lady stated because of the sale they are way behind ??? Really??

30 minute + waits on calls, (with no answer)
chat that does not work ???

if anyone can recommend a good VPS let me know I need one quickly,,and another refund from hostgator
I gave the company several chances a few times

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