I can’t get prestashop running? Host error?

I’m no techie, I bought the basic plan from turnkeyinternet.net which is quite cheap, only 2x $ for 3 years. I tried to install prestashop via softaculuos platform but the site didn’t show up. I have searched around for solution but couldn’t find any. I have review the folder, I do not think there should be a problem with the installation as every body on the net used Softaculous without hassle.

Is there any possibility of error in setting, software from the host side that prevents me installing the script?

I wish to know whose fault then I can proceed a refund request. Thanks

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