Infrenion very bad host neither provide what they promise nor refund money

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Hi

I have purchased ffmpeg shared hosting Delux plan from infrenion.com on 9-sep-2013 after pre – sales chat about ffmpeg, imagemagick and smtp email working on Delux plan. He said yes, all will be provided and so I purchased Delux plan.

After login in cPanel I found that bandwidth GB are not 120GB and then contacted them to correct it, same with no. of parked domains and no. of add-on domains these were not as shown on Delux hosting plan page on infrenion.com. I contacted them again and they increased add-on domains and parked domains to 60.

But this is not the actual problem.

Problem started when I uploaded test files for ffmpeg, imagemagick and smtp mail.

Nothing is working on their server. I opened ticket – YYKH-263822
,QJXI-104672 and UAVE-671455 on same day for refund but now actual problem arises when they just chat and told me that seniors will look into this problem, admins will solve this but no refund after 5 days and no response on tickets and no communication from their side.

They have 30 day refund policy but if someone open ticket same day of purchase even then they are not able to refund money.

So my final words are
PLEASE STAY AWAY FROM INFRENION.COM
they will take money from you after chatting and saying yes for all your pre-sales queries.

I am posting chat excerpts here

pre-sales chat on 4-sep-2013

Chat Reference Number: 12002
————————————————————-
| 04.09.2013 09:02:43 | Pete Rogers: Hello nidhi, my name is Pete Rogers, how may I help you?
| 04.09.2013 09:02:55 | nidhi: Hello Pete
| 04.09.2013 09:03:12 | nidhi: i am looking for shared hosting with ffmpeg
| 04.09.2013 09:03:22 | nidhi: so i have few pre-sales questions
| 04.09.2013 09:03:35 | Pete Rogers: Sure, please let me know your queries
| 04.09.2013 09:03:38 | nidhi: shall i ask you here or send in email?
| 04.09.2013 09:03:57 | nidhi: thanks
| 04.09.2013 09:04:09 | Pete Rogers: You are welcome
| 04.09.2013 09:04:27 | nidhi: is ffmpeg exec and ffmpeg-php both works on any shared plan?
| 04.09.2013 09:04:42 | Pete Rogers: Yes, it does.
| 04.09.2013 09:05:02 | nidhi: ok
| 04.09.2013 09:05:28 | nidhi: is imagemagick exec works?
| 04.09.2013 09:05:54 | nidhi: i have website where i have used exec and system commands in imagemagick
| 04.09.2013 09:06:07 | nidhi: in php
| 04.09.2013 09:06:14 | Pete Rogers: Please allow me a moment to confirm that.
| 04.09.2013 09:07:11 | nidhi: ok
| 04.09.2013 09:07:11 | nidhi: no problem
| 04.09.2013 09:07:41 | Pete Rogers: Yes, it is supported too.
| 04.09.2013 09:08:01 | nidhi: thanks
| 04.09.2013 09:08:38 | nidhi: ioncube loaders?
| 04.09.2013 09:09:04 | Pete Rogers: Yes, it is available.
| 04.09.2013 09:09:04 | nidhi: custom php.ini and custom htaccess?
| 04.09.2013 09:09:10 | nidhi: curl?
| 04.09.2013 09:09:15 | nidhi: malware protection?
| 04.09.2013 09:09:20 | nidhi: please wait
| 04.09.2013 09:09:26 | nidhi: i am writing all features one by one
| 04.09.2013 09:09:31 | Pete Rogers: Yes, you will have access too php.ini and htaccess.
| 04.09.2013 09:09:57 | Pete Rogers: For malware protection, you will have to purchase malaware scan add-on
| 04.09.2013 09:10:01 | nidhi: custom php.ini and custom htaccess?
| 04.09.2013 09:10:22 | nidhi: what is the price ?
| 04.09.2013 09:10:35 | nidhi: of this add on
| 04.09.2013 09:10:54 | nidhi: curl?
| 04.09.2013 09:11:14 | Pete Rogers: Yes, curl is supported.
| 04.09.2013 09:11:43 | nidhi: please tell me price for malware protection add on?
| 04.09.2013 09:12:42 | Pete Rogers: Malware scan with seal will cost $90 and without seal will cost $50
| 04.09.2013 09:12:50 | Pete Rogers: per year.
| 04.09.2013 09:13:01 | nidhi: ok
| 04.09.2013 09:13:29 | Pete Rogers: You will get instant notifications if any malware found and steps to fix it.

chat excerpts on 10-sep-2013
Chat Reference Number: 12074
————————————————————-
| 10.09.2013 01:05:35 | Biran Williams: Hello nidhi, my name is Biran Williams, how may I help you?
| 10.09.2013 01:06:06 | Biran Williams: Let me check
| 10.09.2013 01:06:13 | nidhi: ok
| 10.09.2013 01:10:01 | nidhi: hello
| 10.09.2013 01:10:21 | Biran Williams: Allow me some time to check
| 10.09.2013 01:10:47 | nidhi: ok
| 10.09.2013 01:13:47 | Biran Williams: I am forwarding your issue to our senior department
| 10.09.2013 01:13:53 | Biran Williams: They will update your ticket asap
| 10.09.2013 01:14:18 | nidhi: ok
| 10.09.2013 01:14:23 | nidhi: how long i have to wait?
| 10.09.2013 01:15:07 | Biran Williams: You will receive udpate after 4-5 hours
| 10.09.2013 01:15:17 | nidhi: ok

chat excerpts on 12-sep-2013
Chat Reference Number: 12091
————————————————————-
| 11.09.2013 22:08:43 | Biran Williams: Hello nidhi, my name is Biran Williams, how may I help you?
| 11.09.2013 22:09:17 | nidhi: Hello
| 11.09.2013 22:10:14 | nidhi: When I will get refund of my payment ticket id YYKH-263822
| 11.09.2013 22:11:05 | nidhi: I am very disappointed with your service and customer care
| 11.09.2013 22:11:17 | Biran Williams: I do not have authority to give your payment.
| 11.09.2013 22:11:47 | Biran Williams: Please contact after 4-5 hour so you can chat with our senior billing manager
| 11.09.2013 22:11:53 | nidhi: So ?
| 11.09.2013 22:12:11 | nidhi: Ok, I will post my experience in forums
| 11.09.2013 22:12:36 | nidhi: I was already told that my ticket has moved to seniors
| 11.09.2013 22:12:37 | Biran Williams: Let me know your issue so I will assist you better
| 11.09.2013 22:12:40 | nidhi: NO PROBLEM
| 11.09.2013 22:12:45 | Biran Williams: Where you are facing issue
| 11.09.2013 22:13:08 | nidhi: no problem, eat my hardearned money

chat excerpts on 13-sep-2013
Chat Reference Number: 12099
————————————————————-
| 13.09.2013 08:08:58 | John Hudson: Hello nidhi, my name is John Hudson, how may I help you?
| 13.09.2013 08:09:44 | nidhi: please tell me status of ticket id- YYKH- 263822

John leave the chat room without any response

I chat again with Matthew but yet not received any email for that chat, he also told me to provide them 2 hours to fix the problem but after 2 hours I am still on chat with Mike and he is also fixing the problem .

But no refund then why they have 30 Days Moneyback Guarantee?????

I am posting this so that no person like me get trapped in their lucrative offers of ffmpeg hosting plans.

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