Insiderhosting Webhost Beware

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Our firm has been using Insiderhosting since 2009 whilst providing prompt and diligent payments throughout the years. The service hasn’t been too bad but it hasn’t been cheap either, in comparison to many other shared webhost companies.
Back in December there was an issue with our domain being expired even though Insiderhosting had charged our account to register the domain the month prior. So it wasn’t until we began to experience technical problems with our website and emails that we actually found out our domain was EXPIRED. So in order to get our services up and running as quickly as possible, we paid for the domain registration again through the WHMCS portal.
Now, I’m not going to get into the punitive damages and loss of revenue this entire incident caused our firm as we are planning on litigating for damages but I would like to express my disgust in the way the matter was handled, especially by the insiderhosting CEO steven mizrahie. It’s now January 28, over 40 days since initially addressing the matter with insiderhosting, and we have yet to receive an official explanation for what actually happened, what measures were going to be taken to ensure this doesn’t happen again and when we would get refunded for the double-billing.
In addition, we have made countless attempts to speak with Steven on the phone, via email and through support tickets but he either doesn’t reply, replies with some generic vagueness or only seems to provide empty promises. Mainly the level-1-tech replies with “The concerned person will get back to you soon.”… poor guy’s fingers must be aching from hitting Ctrl+V so many times!
It’s too bad that I’ve had to cancel my service as the technical staff was pretty good and prompt. However, this level of technical competence has been overshadowed by the fundamental lack of customer service and value a company puts in a loyal customer.
At the end of the day this entire situation could’ve been resolved with a $15 credit/refund and a proper explanation… instead, they’re going to be facing legal actions and losing multiple customers… good business model!

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