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Looking for Small Hosting Plan with Excellent Support

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Originally Posted by JFSG View Post

What was the problem with your current host? If the problem you’re referring to is regarding the coding of your sites or the scripts you’re using, web hosting providers will not assist with it normally.

Thankfully, I don’t plan to hassle a web hosting provider with coding issues (I let the freelancer.com’ers deal with that) but if I have trouble navigating their interface (my friend’s provider hadn’t updated it over the years, I assume, as some of the buttons didn’t work so I had to ask them why and then eventually with no explanation a modified interface appeared with buttons that actually worked) or if I need a restore (upon using the provider’s paid backup service to restore the site, all the pages except the homepage and wordpress admin panel just load the provider’s holding page. They’ve told me the links are broken but I’m not convinced as last time a few random pages redirected to their holding page they told me it was the htaccess file. Regardless, I don’t think a restore should cause these sorts of problems) or if the site has mysteriosusly gone down and I’m not sure if its my fault last time it was due to their server not supporting ‘3.7.1 wordpress’ and the time before was because the server was exploited “due to the version of Plesk” so I had to wait for them to “rebuild the servers”. I would really just like a host to be quick and friendly with their responses and willing to offer help if they can.

I honestly wouldn’t know where to start with the other problems I’ve had with them. They used to be good but then they were bought out and became very industrious. Aside from the random unexplained downtime, they just come across as cold and rude. They can’t even run their domain name system properly. For example, when I had domains up for renewal (they wanted over $21 for a .com!) they made it very clear that their $30 transfer fee per domain would “eliminate” any savings I made from switching registrar. I did my research and managed to wriggle away from them without the transfer fees and changed my .co.uk domains via ICANN (which worked out cheaper than their transfer out fees). On another occasion, I contacted them telling them I was still getting emails regarding a domain name which I hadn’t owned for many months so would they kindly remove my details and they basically told me it wasn’t their problem and there was nothing they could do about it; I had to mention that I didn’t want to involve ICANN so could they just do it…and all of a sudden they changed their tune and immediately modified the details and released me from the domain. There’s also no way I know of to cancel a domain with them once it has been transferred out so one has to just let it expire in the admin panel, which leads to them sending multiple automated emails and telephone calls trying to get a renewal, even though they’re no longer the registrar. One time I grew tired of all the emails and calls so I dropped them a polite email letting them know that I didn’t wish to renew and they basically said “Duh! We know, that’s why we haven’t billed you!” (seriously!). I know the aforementioned issues are regarding their domain support, but it extends to the hosting as well, I just have less-exciting examples.

Last edited by livelucky; Today at 04:55 PM. Reason: typo

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