mobile helpdesk for end users / clients

Big on Hosting. Unlimited Space & Unlimited Bandwidth

been searching for a heldesk for a new project with the following features:

a) Established (minimum 5 years in biz)
b) Decent security track record (they fix vulnerabilities within a reasonable time-frame )
c) Owned software (not monthly or hosted, yearly updates subscription ok)
d) Mobile ready for end users /clients
I currently use :
Kayako which I like tons, but no mobile in a near future that I can see. (Only for staff)
Whcms : Which don’t come with mobile out of the box, that I know off.

I appreciate any suggestions , thank you so much in advance.

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