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Problems at FatCow

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For the second weekend running I have found that Emails being sent to mailboxes hosted on FatCow are simply not being delivered to the mailboxes. They are not being “bounced back” to the sender but simply an totally “lost” at the FatCow end.

How do I know this? simple . .
#1 We receive on average over 30 “live” (non-spam, non-personal) emails “over night” alsmost every day due to the nature of our business and the fact that most of such incoming mail comes from the Middle East or from the USA (two place approximately 10-12 hours apart, so when one is “closing” the other is “waking up”)
#2 I have accounts on other non-FatCow mail severs, as well as a couple of old Yahoo and Gmail account and as soon as I wake up on a SUnday to find no messages waiting I run some test bysending from non-FatCow account to both FatCow and non-FatCow hosted accounts – result th non-FatCow accounts get their copies of the same message (multiple addressees) as are LOST BY FATCOW

STrange thing is that when yu can eventually persuade theur Helpline staf to send you a test message you do sometimes get it, and then for a short perion will recive other, new , messages (previously send “Lost” messages remain totally lost of course !)

I first reported this second occurance of this problem at 03:42EDT today and I’m STILL WAITING for it to be fixed.

Last week I report it at 05:15am EDT and it wasn;t fully cleared until after 16:42 pm !

Is anyone else having these promlems with FatCow?

I can’t help but speculate that when they run some weekend-update/housekeeping routine it is screwing up the delivery of incoming mail to the correct mailboxes – in fact LOSING INCOMING MAIL – which I have always thought was one of the cardinal sins of webhosting?

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