Review: Eleven2 a host that used to be awesome

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Hi there,

First of all, don’t turn away because I just have 5 posts here. I literally forgot my old account and only opened a new one because I have been asking about VPSes lately. I discovered Sharkspace (that got acquired by Eleven2) here on this Forum. I’m thankful for that.

I’m posting a Review on Eleven2. The web host that I have been for over3 years now I guess… I can’t exactly remember… what I know for sure though is, that I was with Sharkspace before they got acquired by Eleven2.

I thought their hosting was so good that I volunteered to have a review posted up on their site http://www.eleven2.com/eleven2-customer-reviews/ (look for Kevin Paquet)

Eleven2 was such a good host then. I had no problem whatsoever. There was even a time when my puny shared hosting account managed to handle 61,000 visitors and on another occasion 69,000 visitors on a single day. (Typical WordPress install, Cached with Hyper Cache Extd and DB Cache Reloaded Fix and on Studio Press themes)

But that’s pretty much it… they USED to be a good host… but They’ve become worse in the last 12-18 months or so.

Sites load slower. My sites don’t get indexed well, etc, etc. Pingdom reports that site response has gone through the roof and doubled I think last year or earlier this year from average 600ms to something like 2000ms (!!)

I can justify the sites not getting indexed stuff. Now, that my most important site is on WP Engine (damn, I know, quite expensive…) my blog is getting indexed quickly and ranks decently.

I know… You’d say if I want good performance, I shouldn’t get a Shared hosting account but upgrade to VPS and stuff… but my point here is, that, back then, Eleven2 was SO GOOD that I didn’t need any of that. Until now.

I have asked my account to be moved from that sharkspace server to a new one. As of this writing I’m on chiefs but I’m asking to be returned to my old server because I get INTERNAL SERVER ERROR 500 wayyyy to frequently even on sites that have nothing on it.

They said it was a new server (I’m not saying that they are lying) but the performance speaks otherwise. ISE500 have been NON EXISTENT on my sharkspace account.

To the ratings:
Summary of the last 3-4 years with them:
Customer Support 8/10 – ticket response time has been quite long… but many issues have been not so urgent anyways… but still… far from the 20 mins they are currently claiming.

Site Speed 8/10 – Site Speed has never really been a problem for me, up until my sites weren’t getting indexed well enough. I know, that my sites may not have been getting indexed well enough ‘maybe’ because of other factors than sitespeed, but still, it’s quite a curious coincidence that now that I’m on WP Engine, that my site is ranking well.

Price – 9/10 – I’m on my $5/month plan (half off, for life) from Sharkspace. It’s great that they allowed me to continue with this account. I know, the price I’m paying is very little… but again, THEY HAVE BEEN MUCH BETTER before.

Ratings for the last 12 months:
Customer Support 6/10 – I currently have a ticket pending that’s been pending for about 2-3 hours now about these issues that I am having. Not good.

Site Speed 5/10 – So what if my site seems to load… only to display an Internal Server Error?

Price – 7/10 – What you pay is what you get… but as such a price, I’d still expect my sites to load well.

I’m very sad about the drop in quality of Eleven2. I really like this host. My site has grown with them a lot. I even thought of getting VPS at last this January from them… but the way the support goes right now, and the performance I am getting on this ‘new server’… I’m not that confident anymore.

Sample sites on eleven2 at the moment:
studentblogger dot net
paquetmedia dot com
thetravelteller dot com

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