Root Level Technology Review

Big on Hosting. Unlimited Space & Unlimited Bandwidth

This is my first review for any hosting company and I’ll try to be as clear as possible.

I purchased a VPS hosting through couple of years ago and they had a great service. I didn’t have any complaints until Root Level Technology bought this company over. First incident occurred on Oct 2013 when I logged into my account and it displayed that I don’t have service through them (it usually shows – 1). I called the Tech Support but no response. I created a support ticket and got the response after 3 days that they are looking into it. We were going back and forth but they weren’t able to locate my VPS in their system. Finally after 3 weeks, they said that my VPS has been somehow deleted. I called the Tech Support again and the VP of the company picked up the phone (Really? VP is providing tech support?). Anyways, after talking to him, he said that they will try to restore it from the backup. After two days, they said that their backup is corrupted!! (GREAT). I had to rebuilt everything because I didn’t have my backup (my mistake) and the VP agreed to give me 1 year of free service.

Today, again, my VPS is gone and Tech Support cannot find my server. I would highly recommend anyone looking for a VPS solution to go with a different option as Root Level Technology seems to be creating a lot of issues.

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