Hello,

I am trying to find a reliable shared host and wanted to share my pre-sales experience with Servage.net, except being shaddy in their ToS, the agent runs away at the end !

Maybe you will all say that their TOS allows them to do this, but read this carefully, how legal is to refer to an “Agreed Usage” when there is no such policy set anywhere ???

Isn’t this fraud ????

20:08:28 Thank you for contacting us. An operator will be with you shortly…
20:08:37 Operator Martin – Servage support joined the chat
20:08:46 Martin – Servage support: Hello, Welcome to live support of Servageone webhosting.
20:08:57 Henry: hi
20:09:09 Henry: i am interested for your web hosting services
20:09:29 Henry: i’ve seen the unmetered offer and want more info on the limits, nothing seems visible even on TOS
20:10:32 Martin – Servage support: hXXps://www.servage.net/wiki/Limits
20:10:52 Martin – Servage support: hXXps://www.servage.net/wiki/Horde_limit
20:12:48 Henry: i see all limit are for sql and ram and cpu
20:13:22 Henry: i need no mass email or execution of things that load cpu or db, so it wont be issue for the limits you show me
20:13:41 Henry: my main concern is about disk max limit
20:14:56 Martin – Servage support: Please elaborate your query.
20:15:14 Henry: how much data can i store
20:15:34 Henry: disk quota
20:15:41 Henry: you say unlimited
20:15:56 Henry: but no host ever was true about unlimited disks…
20:16:06 Henry: are you really unlimited ?
20:17:43 Henry: here ?
20:18:35 Henry: hello ?
20:19:51 Martin – Servage support: Yes, you can use unlimited space only for your website content and not for any backup.
20:20:17 Henry: what mean website content
20:21:46 Martin – Servage support: Website files etc.
20:22:02 Henry: ok, so lets see for real my case
20:22:35 Henry: I have a site offering stock photography content for sale, which is owned and uploaded/moderated by third party partners
20:23:01 Henry: so, all the files are crucial / integrated part of my site, right ?
20:23:24 Henry: there is no copyright issue, all partners get paid monthly their share and have contract with my company
20:23:42 Henry: so, in terms of legitimacy and relation to the site, my content is fine
20:23:53 Henry: so there is nothing against your terms
20:24:33 Martin – Servage support: hXXps://secure.servage.net/legal/terms_of_service/
20:24:34 Henry: i need no email service (at least not for spam or “newsletter”), only emails sent are for register new user or for purchase receipt or for forgot pass etc…
20:24:38 Henry: normal things i mean
20:24:50 Henry: also there’s no db or cpu abuse
20:25:36 Henry: so, realistic point of view, there’s no reason you should not host me, except BIG size in disk…
20:25:56 Henry: all providers say unlimited, but they are all a scam when time comes to give what they promise
20:26:09 Henry: thats why i chat here, to avoid moving in and out again…
20:26:28 Henry: our total size at the moment is 250 GB
20:26:42 Henry: do you offer really unlimited or not for my case ?
20:28:07 Martin – Servage support: Currently we do not provide this much amount of space in our service
20:29:45 Martin – Servage support: Is there anything else I can assist you with ?
20:31:34 Henry: Bandwidth and Disk Usage
Customer agrees that bandwidth and disk usage shall be used on a fair use policy base. Sites that consume very high badwidth or diskspace resources on a regular basis period will be disabled and client must look for another Web hosting provider to accommodate those high resources needs. Servage will monitor Customers bandwidth and disk usage. Servage shall have the right to take corrective action if Customers bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Servages sole and absolute discretion. If Servage takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Disk space is intended for normal, webhosting related use only, and is limited to Web files, e-mail and content of the hosted Web sites, not for storage of media or other data. Disk space may not be used as offsite storage (e.g. remote backups) for electronic files or for third party electronic mail or FTP hosts.
20:32:31 Henry: according to your contract terms, there is no set limit, while you still mention a “limit” there…
20:32:56 Henry: Servage shall have the right to take corrective action if Customers bandwidth or disk usage exceeds the Agreed Usage.
20:33:06 Henry: what is the “Agreed Usage” ???
20:33:29 Henry: you say you dont provide this disk size…
20:33:39 Henry: but i see nowhere clearly what are your intentions
20:33:48 Henry: do you host only wannabe sites and failures ?
20:33:57 Henry: is this the clientelle you expect to serve ?
20:34:29 Martin – Servage support: hXXps://www.servage.net/wiki/Why_VPS
20:34:47 Martin – Servage support: hXXps://www.servage.net/wiki/VPS_technical
20:35:41 Henry: do you think you really answer anything with posting links Martin ?
20:36:04 Henry: or you think the way you handle presales clients is optimal to go public as review of the company in wht forum ?
20:38:39 Martin – Servage support: Yes, we do support all type of sites
20:38:48 Operator Martin – Servage support left the chat

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