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Stablehost – how long to wait for reply?

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I’ve opened a ticket asking for invoice ahead of due time more than 24 hours ago. I’m from Russia and with all this **** about Ukraine foresee future problems with international payments. I have half-year stable plus package with Stablehost. My next due pay time is in april. So I was asking for opportunity to pay for the next half year now in advance. I have no answer from Stablehost until now. Maybe I’m doing something wrong? It’s my first ticket with them for half the year.

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