Terrible Customer Service

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Chris M
How may I help you?

HEy Chris i ordered cPanel license about 4 hrs back
and paid for it
can u let me know how much more time
till activation

Chris M
can i know the email on files?

the same one

Chris M
One moment please.
Sir your order has been flagged as Fraud

u kiddin me i paid with credit on file

Chris M
one of our Fraud specialists is going to contact you

i cant really wait anyways i am
2 month old customer
and not a new order
invoice was paid with credit on file
and not
Credit Card
my ip address is same as with i signed up
can u please esclate this issue

Chris M
One moment please.


Chris M
Invoice #
20130910233 it’s cancelled sir

do i have the money back?

Chris M
please email

Seriously transfer me to billing
its really urgent my site is down
i dont have cPanel license
its messed up
Or this chat is going on WHT

Chris M
This is being handled by our fraud team .. please email or i will let one of our fraud specialist contact you

i can wait but ill wait only if i post this logs on WHT
Or u can do 1 thing

Chris M
if you open the ticket i will flag it as important and will make sure they will response ASAP

get me cPanel license for
10 mins
ill just upload my files
and then
u can take that away
do wahtever u want to do with me
and ticket
ASAP is not good enough
m losing approx $5 per hr

Chris M
Sir i can`t activate unpaid service

with CREDIT on File
sorry for language
Its paid with credit i had

Chris M
I have contacted one of our billing specialists and they will open a ticket with you
10:49 am

of $40
anyways i am posting this chat logs to WHT
if they dont
contact me
in like 10 mins
or so
Chat closed.

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