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Suspending an account with WHM

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Hello all,

I recently acquired a Reseller Hosting Account with Ubiquity Hosting. I have a total of three domains on my WHM, and I need to suspend one user. When I attempt to suspend a user, it says everything has worked and I have ensured the cPanel access is denied. When I check the website, I am redirected to mywebsite/cgi-sys/suspendedpage.cgi but I also receive an error. Attached is the screenshot directly from the site, but with the website name snipped out.

If you are able to assist me with this issue, it would be greatly appreciated. Thank you all for your time.

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