Ticket "Priority" – How important this feature is and how many use it?

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Hi

We all see the “Priority” drop down when we create a ticket with a host with values Low, Medium and High. The questions are

1. How many of you as a host, check this priority selected by the customer and open/respond to the ticket based on the priority? Or you just ignore the priority and reply tickets in the order they are received.

2. Do you even care to change the priority of the ticket to Low if the customer selected High priority and if you think the ticket is a low priority ticket.

3. What do you think, the ticket script should sort the tickets according to priority selected or by created time ?

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