Web Hosting Technical Customer Support Agent position available at Krystal Hosting

Big on Hosting. Unlimited Space & Unlimited Bandwidth

Bermondsey, London, United Kingdom
Permanent

  • 3-month probation followed by full time position
  • 1 x Thursday to Sunday 18:00 to 06:00 (night shift)
  • 1 x Saturday to Tuesday 18:00 to 06:00 (night shift)
  • Bermondsey, London (UK)

Salary: £18,000 – £24,000 depending on experience
+ Up to £12,000 London Weighting

We are looking for a customer support agent to join our friendly team of highly skilled staff. Your primary role is to provide support to our 20,000+ clients via tickets, live chat and phone. As a result you must be organised, efficient and customer focused. Once up to speed we expect our support staff to be able to handle 90%+ of incoming requests without needing to escalate. Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is essential.

You’ll also be required to act as remote eyes and hands around the DC floor. Everything you need to know will be taught on the job and there’s scope for additional training via courses to develop your career.

Based out of our Bermondsey office/datacentre, you would join a company of 25 like-minded individuals, most of who work remotely. You will work alongside a colleague each shift.

Start date: ASAP
Department: Support

Essential requirements:

  • "Autonomously Excellent" – you possess the skill set required to self-solve a wide range of problems, and when you don’t know how immediately, you figure a solution out
  • Experienced with cPanel & WHM
  • Polite, industrious and professional at all times
  • Security conscious
  • A native/fluent-level English speaker
  • Living in the UK (and have the right to work here)
  • Excellent customer service skills

Highly desirable experience:

  • WHMCS
  • OnApp, LAMP, SSH
  • Knowledge of end user applications such as WordPress, Joomla, Magento etc
  • Understanding of mod security and security best practises

We’re an awesome company, here’s why…

Our amazing team

Our team is like a family, we support and encourage one another. Working with like minded individuals makes each day at Krystal fun and exciting. We also host regular pizza nights as no army likes to march on an empty stomach as they say!

Generous holiday scheme

We offer 31 days paid holiday plus additional loyalty days accrued the longer you are part of the team. We also have a buy back system so if you don’t use your additional days, you’ll automatically be paid for working them!

Flexibility

And we don’t necessarily mean doing yoga at our desks! We do really mean we have an empathetic work environment and we appreciate unexpected things happen, often at the last minute, so our dedicated team manager is always on hand to help at those times.

Staff gatherings

We try to regularly get the whole team together for special events including the annual Krystal birthday party and of course Krystmas (TM pending!). We pay for travel and accommodation for our remote working staff to ensure everyone has the opportunity to join and we try to offer a diverse range of events throughout the year to ensure there is always something for everyone.

Innovation and creativity

We encourage our team to be innovative and creative, to learn and to grow with our full support. We encourage independent thinking and discussion amongst the whole team and as we have a flat organisation structure this means any ideas you may have will go straight to the top as they say! You’ll be a part of a growing company and you’ll see your own ideas potentially implemented and your work directly contribute to the company’s success.

To apply please head to https://krystal.co.uk/careers/ noting which shift pattern you would prefer and your covering letter.

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