I needed hosting for a UK client launching a simple WordPress e-commere site with only a few items. Not knowing anything about who to trust in the UK for hosting, I set out to do the normal thing and read reviews. I found WebHost.UK.net and they appeared to have decent reviews and offered the server technology I was looking for.
I signed the client up for a simple reseller program, even through they were not going to be hosting anything more than their single site, and proceeded to implement a simple wordpress site with the woocommerce plugin.
Development was moving along fine until I discovered issues with the version of php they were running and mod_security. To keep up with the latest needs of wordpress and features, I required PHP 5.4. However, they were running a deprecated version of PHP 5.3!
Upon asking tech support to change this, they informed me that PHP 5.4 is only available on their VPS servers. I said what? At this point I was stuck between a rock and a hard place and complained they were baiting and switching for a more expansive hosting package which should be standard on all their hosting packages. Unfortunately, the client was in a pickle and we had to get this site launched so they agreed to the upgrade.
WebHost.UK.net techs said they would make the migration and everything would be good to go in a matter of a few hours. This is where the nightmare began…
24 hours later the site was still not up and the server was generating more errors than I could count. WHM/Cpanel access was fine, ftp was not, and php was really messed up and a long list of binaries gone missing.
After repeated support tickets and online chats, they finally got the site up. However, this time they managed to break the install of WordPress. Really, beak WordPress?
The permissions for the migration were all messed up, any other php handler than “dso” would break the site, recompiling Apache beaks the site with default settings, disabling mod_security breaks the site, the list goes on and on etc. etc.
More tickets and more online chats resulted in one inept tech support personnel blocking my ip address from accessing any of the WebHostUk.net site(s) so I couldn’t submit tickets anymore, at least from my work location. However, this didn’t stop me from using my iPhone on the cellular network!
I’m am not a disagreeable person, nor am I rude or condescending when working with tech support personnel. I just expect to get what I pay for in the sum of almost $1,000 for this hosting contract, but wasn’t receiving any satisfaction.
Maybe we’ve become complacent with the excellent number of really good hosting companies stateside, but I’m staying away from companies anywhere other than the US, that don’t share the core values of service, integrity and responsiveness. WebHost.UK.net appears to have none of these.
Based upon my experience with WebHost.UK.net, their technology platform and expertise for out-of-the-box deployment is beyond their capabilities to deliver successfully. Unfortunately, they failed and failed big time. I will proactively let everyone I know who to avoid in the future. WebHost.UK.net will be on the top of my list. I will never use these guys again or recommend them to anyone unless they are my enemy.
DO NOT USE WEBHOST.UK.NET – use at your own risk! DO NOT USE WEBHOST.UK.NET – use at your own risk! DO NOT USE WEBHOST.UK.NET – use at your own risk! DO NOT USE WEBHOST.UK.NET – use at your own risk! DO NOT USE WEBHOST.UK.NET – use at your own risk! DO NOT USE WEBHOST.UK.NET – use at your own risk!
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