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It should be in the terms of service of a host. The one obvious additional example I can think of is sending spam. Sometimes suspending an account is the only way to stop the spam going out. In an ideal world, there’d be no malicious customers, only ones who haven’t realised that what they are doing counts as spam. A simple e-mail would lead to them apologising and stopping. But we’re not in that world. Perhaps they get that e-mail immediately, so they’ll happily apologise and stop but it takes a while. Or perhaps it’s deliberate and they’d only stop when forced. So sometimes, it’s necessary to suspend the account and then discuss the issue.
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How can I check all these in term of easily understandable numbers before purchasing any plan? Basically so that I can avoid them before the host suspended my account out of the blue. Also, does mass forum emails to members count as spam? Add: Even when the disk limit is not transgressed?
Last edited by noobs; Today at 08:45 AM. Reason: Add question.
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Quote:
Several things: Most hosts will publish an Acceptable Use Policy, often abbreviated to AUP. Read it, and the other terms of service, carefully. If you’re in any doubt, send them an e-mail to explain what you want to use the site for. Ask if it’s OK by their terms. That’s what I was really saying in my earlier post about spam: Work with them. Discuss any concerns you have about what’s allowed. As for forum e-mails, spam is e-mailing anyone who has not explicitly asked to be added to your mailing list. If someone has signed up for your forum, then you may e-mail them and it would not be spam. If someone asks to close their account on the forum, then you’d need to honour that and not e-mail them again. Some hosts have terms in there about “mass mailing”. That’s distinct from spam, so ask them if you’re worried. Shared hosts will have an hourly limit of messages you can send, so use the forum settings to throttle any routine mailings you do to all members – that way they don’t all go out at once.
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?? James Oakley, OakHosting.NET | UK Support | US Servers | Pay in £, $ or € ?? Affordable, Reliable Shared Hosting for 2+ years. Specialising in Charities and Churches ?? New: Remote backup space: FTP, WebDav, Rsync and more. Automated backups for hosting clients ?? … Drupal a speciality; PHP 5.3, 5.4 or 5.5; cPanel; Percona SQL Server; Varnish; Apache 2.4
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DOING NOTHING? if you have an account without an INDEX page. Noticed when some accounts with registered domains are operating without an index page. What is you see an account using over 1GB disk space and moderate traffic but without an index page. Also sites whose main index page are password protected.
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