what to do??

Big on Hosting. Unlimited Space & Unlimited Bandwidth

I have no idea what to do so I decided to ask a question here.
My client has a small joomla website (association of children with disabilities) located at wooservers.com hosting.

For several days site is unreachable, there is no access to the site through cpanel, joomla administration or via FTP.
After one global ansver for next emails sent to technical support department, sales, etc. remain unanswered.

Is wooservers “alive”?

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