What I had and what I needed:
I have a small Xenforo (previously had VBulletin 3.8) forum with 25-30 members on at once all day. I used 35-40 gigs a month in bandwidth and I uses about 12 gigs of disc space. I have over 300,000 threads and posts on my forum and 7000+ members.
Hostgator: The ONLY issue I had with Hostgator was speed of my site, page loads were very SLOW at times. Not always, but more then I fancied. I had contacted Hostgator numerous times and there was nothing for me to do but turn to VPS and that probably would have slowed my site even more due to their smallest VPS package I would have to get due to limited funds. I was on their Baby croc plan for 9.95 a month for reference.
Note: When I first went with Hostgator five years ago, their support with things like issues with a script or .htaccess file – items that a host really would not gennerally support was awesome – they would help install items, fix issues with non- support things – then, a year or two into it, that completely stopped. Perhaps after the EIG purchase? Don’t know. It just stopped, the extras I mean. With that being said, and that awesome support gone, their phone support and ticket support even now, as long as its supported is excellent, friendly and courteous.
I had been with hostgator for 5 years, Hostgator was wonderful- even besides all the bashing you here about them, I must of been the anomaly…My site’s uptime was up 99.9, I could call 24/7 and get a voice, tickets were handled in a timely fashion, all I know is – the site just “functioned.” I never had a real need for a ticket to be handled immediately so I’m not sure how they would handle a serious issue via their ticket support system that need expedited attention.
So here goes, after interviewing, calling, emailing all the hosts listed in this thread http://www.webhostingtalk.com/showth…43#post8952443 my decision was Stablehost.
Neither one of these companies as of yet (have called each, Stablehost and Hawkhost testing phone support) has answered the phone, probably at least 5 times each, BUT both, for the most most part have answered support tickets in a timely fashion, Stablehost being a little friendlier adding at the end of their emails. (Sorry, i liked it! ) I must say, with Hostgator, it felt good to get a person when ever I wanted, I WILL miss that.
Hawkhost: I initially sign up with Hawkhost over a weekend, the Nestling Semi dedicated 19.99 plan in fact, paid them via Paypal and was waiting for them to transfer my site – it did not go as planned. There was confusion in their ticket system with billing and technical support – after many emails and frustration with their ticket system, (and perhaps my email tickets going into a junk mail folder… ) on top of some long intervals of waiting for a ticket response, I cancelled my account. They did fully refund my money in a timely fashion – thank you! I believe the failure here was their billing/ technical support system didn’t “jive” and maybe throwing in that it was a Sunday? Who knows. I t didn’t work for me, didn’t “feel” right.
Stablehost- As I mentioned above, their emails are friendly, I signed up, paid them via Paypal, (on a week day mind you) and pummeled them with support tickets and my idiotic, nerve racking questions:
Ok paid, how do we start the transfer?
Ok, will my site work?
Ok – do you move it for free?
Ok – what if it doesn’t work – what will I do?
Ok -do I need to change the name servers before transfer or after?
Ok- where is my Cpanel – how do i get to it?
Ok – what of my email accounts?
Oh, believe me there was more, I was annoying to say the least…bear in mind, I started hosting with Goddady 6 years ago (lasted about 2 weeks…no comment – well ok, SLOOOOOOW…) and then was with one host ever since – Hostgator so I was a bit worried about my little site being live, working and everything transferred over to Stablehost.
Well, after all my concerns and bickering, he said, “Dude! Chill! Give me your old Cpanel login credentials and we will do the rest! ” (well, not those exact words but really close and it felt like that!) in two hours or so, my site had lifted off and left Hostgator and landed safely on Stablehost’s servers and was up and running like a champ, well at least to the eye it seemed ok.
There were some issues with redirects and some lost content, not even sure why, Stablehost worked about an entire day (by the way, during the whole fixing of the redirect problem, my site was up and running and able to be visited, it was just an .htaccess thing) and for the most part sorted out the redirect issues. I believe this was one of those “out of our support realm” situations but they resolved it without a question or complaint, and were very pleasant throughout the entire process.
The lost content, I believe was due to not closing the site before they transferred it and their MAY have been a bit of confusion on my part and their tech support on when transfer was to begin – no one died I must note because of this ( one member had to be re- added and about 20 posts or so that went missing.)
Moral to the story with Stablehost, my site was transferred safely for free in a very timely fashion, so far my speed does seem to have increased in respect to page loads, support via ticket is awesome and friendly and done in a timely fashion, their 9.95 plus plan, still in my price range, and overall I am happy with my choice. It’s only been three days so if anything changes – I will surely update this thread.
Last edited by tommydamic68; Today at 08:22 AM.
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