YardVPS is having SolusVM / Support issue

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YardVPS is having SolusVM / Support issue and hasn’t been able to resolve it

goal
– posting to WHM to help resolve issue

steps taken to resolve
– posted support tickets for over 2 weeks
– support tickets and screenshots
– tested on Windows 7 IE and Mac OS 10.8 Safari

feedback from YardVPS
– it works for them

issue
– login to the SolusVM control panel and click VNC or VNC Password opens a new windows

screenshots
http://s13.postimg.org/c2kplphr7/image.png

http://s13.postimg.org/m9ynkdelf/image.png

http://s13.postimg.org/w8jm6uo0z/image.png

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